Privacy Policy

1. Scope

This Privacy Policy applies to the VINNER official website, its pages, contact forms, document-request entry points, and related interactive features. It does not apply to websites, platforms, or services operated by third parties. When you leave this website, please review the applicable third party's privacy notice.

2. Data controller and contact

This website is operated by Vinner (Shenzhen) Health Products Limited. For questions about this policy, personal information processing, or privacy requests, contact us at hongzihao@vinnercare.cn.

3. Information we may collect

We collect only information reasonably needed for business communication and website operation. This may include:

• Contact information: name, email address, company name, and any phone number or other contact details you choose to provide.
• Project and document-request information: request type, project brief, product interests, target market, and information you provide in a form or email.
• Technical information: access time, page address, browser type, device information, language preference, and basic security logs.

4. How we use information

• To respond to inquiries, provide product and qualification materials, arrange sample development, and support commercial communication;
• To maintain and improve the website, forms, document-request flow, and language-switching features;
• To identify abuse, spam submissions, fraud, or activity that may affect website security;
• To comply with applicable legal, contractual, or compliance requirements.

5. Service providers and transfers

To operate the website and handle contact requests, we may use providers for hosting, email delivery, abuse prevention, or internal notifications. The contact form currently uses Resend for email delivery and Tencent Cloud EdgeOne Pages for website hosting. If additional notification or customer-management tools are enabled, they will be used only as necessary.

Some service providers may process information outside China. We take contractual, technical, and organizational measures required by applicable law and limit provider access to the information needed for the relevant service.

6. Retention and security

We retain information for as long as needed for the purposes for which it was collected, or as required for legal, contractual, or dispute-resolution purposes. When retention is no longer needed, we delete, anonymize, or otherwise stop using the information as appropriate.

We use access controls, encryption in transit, permission management, and appropriate security monitoring to protect information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Your rights and requests

To the extent provided by applicable law, you may request access to, correction of, deletion of, or restriction of the use of information relating to you, and you may withdraw consent previously given. We may need to verify your identity and will respond within the period permitted or required by law.

To make a request, email hongzihao@vinnercare.cn with the details of your request, your contact information, and any information reasonably needed to verify your identity.

8. Policy updates

We may update this policy when website features, service providers, or applicable laws change. The updated version will be posted on this page, and the date shown on the page will indicate the latest update.